Frequently Asked Questions

Shopify FAQ

  • There was an issue processing your payment. Try again or use a different payment method.

    Only installing the WooshPay app for your store cannot enable payment straight away. Next,

    You need to register a WooshPay Account, submit relevant materials, and sign the contract.

    After the whole process, we will notify you that the store’s payment has been activated.

    Regiter here: https://dashboard.wooshpay.com/register?source=shopify

  • How will i get my money?

    The merchant will be required to fill in the bank account information for receiving the settlement payment when registering a WooshPay Account

    1.Auto settlement:

    WooshPay will transfer the merchant’s available balance to the merchant’s bank account through wire transfer on each settlement day according to the settlement cycle signed in the agreement.

    2.Manual settlement:

    If the merchant chooses to withdraw manually, they can initiate a withdrawal operation in the WooshPay Dashboard. 

    Withdrawals initiated before 4:00 AM London time will be processed and paid out on the same day, and withdrawals initiated after 4:00 AM will be processed and paid out on the next working day.

  • How much is your fee per transaction?

    Refer to the official website pricing

    https://wooshpay.com/pricing/

    Prices quoted by merchants in different countries will be different. Please select the corresponding country to check the price.

  • Where will the payment of my customer goes to?

    You can check your customers’ payments in the WooshPay Dashbaord .

  • I connected it to shopify but for some reasons it doesn’t work.

    Only installing the WooshPay app for your store cannot enable payment straight away. Next,

    You need to register a WooshPay Account , submit relevant materials, and sign the contract.

    After the whole process, we will notify you that the store’s payment has been activated.

  • Hi, I am awaiting my activation. When will you give me the results?

    We will return the review results within three working days, please be patient.

    You can also send an email to support@wooshpay.com to inquire about the review progress.

  • Do you support a non business entity?

    Yes, go to the the WooshPay Site and set up your WooshPay Account.

  • How do i manage my wooshpay payment?

    You can check your customers’ payments in the WooshPay Dashbaord.

    url: https://dashboard.wooshpay.com

  • I am trying to set up my accounts in your webiste and i am not receiving the “confirm your email” email, so i am not able to complete the registration.

    1. Check your spam or junk mail folder: Sometimes, email providers may mistakenly filter the verification email and classify it as spam.

    Please check these folders to see if the email has been directed there.  

    2.Request a resend of the verification email: If you have checked your spam folder and whitelisted our email address but still haven’t received the verification email, please visit the account settings section on our platform or website and request a resend of the email.

    3. Contact our support team: If none of the above solutions work, or if you have any additional questions or concerns, please reach out to

    our support team directly. They will be happy to assist you further in resolving the issue. Support team email: support@wooshpay.com